Community Manager

Community Developer

Hi Team,

Hope you're all doing well!

I'm Sky, 28 years old, born and raised in Vietnam.

My crypto journey started in 2017 with Vietnam’s first Bitcoin OTC exchange. Later, I had the opportunity to work at Kraken exchange as a Client Specialist, which deepened my understanding of the industry.

Over the years, I became actively involved in the Vietnamese crypto community, organizing events, hosting meetups, and trading. Eventually, I joined Tordess, a crypto trading firm, where I started in community support and later took on a bigger role managing the community. I worked on partnerships with KOLs, planned marketing campaigns, and attended major industry events like Token2049 and Vietnam Blockchain Week to connect with investors and partners.

Looking forward to connecting and discussing further.

Best,
Sky

Experience: 2 years

Yearly salary: $42,000

Hourly rate: $20

Nationality: 🇻🇳 Vietnam

Residency: 🇦🇺 Australia

Experience

Community Manager/Head of Customer Service

Tordess

2022 - 2025

Develop and execute community engagement strategies to drive growth and foster interaction. Build and maintain relationships with influencers and key community members. Manage social media content and track community feedback to improve engagement. Identify and negotiate strategic partnerships to support company growth. Work closely with the dev team to ensure the platform runs smoothly and effectively. Manage ongoing partner relationships and track performance to ensure success. Lead business development and co-marketing campaigns with partners.

Client Specialist

Kraken

2021 - 2022

Respond to client inquiries, applications, and concerns via Zendesk. Work closely with the Fraud Team and Verification Team to ensure and maintain the anti-money laundering policy via Slack and Zendesk. Review, update, and verify documents submitted by clients to ensure authenticity and legitimacy. Flag errors, suspicious activity, and bugs, and escalate to the relevant team. Update the team with new announcements weekly.

Co-Founder

Ground to Sky Tours

2017 - 2020

Coordinated tours for tourists, communicated with customers and staff, gathered feedback and reviews for the company’s reputation on Tripadvisor, ensuring customer satisfaction and safety. Trained staff, managed work schedules, and oversaw promotions and tours. Built and maintained partnerships with tour companies and hotels.

Customer Support Specialist

Bitcoin Vietnam

2017 - 2017

Maintained a positive, professional attitude toward customers at all times. Responded promptly to customer inquiries. Communicated with customers through Zendesk, live chat, and emails. Acknowledged and resolved customer complaints. Kept records of customer interactions, transactions, comments, and complaints, and coordinated with colleagues as necessary. Provided feedback on the efficiency of the customer service process.

Skills

communications

kyc

community-manager

english

vietnamese

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