Customer Support Representative
Solutions Engineer
Solutions-Driven Technical Support & Integration Engineer with 7+ years of experience in integration, technical support, automation, and project delivery across startup and Web3 environments.
Skilled in process automation, API development, and low-code workflow solutions to enhance operational efficiency. Proven ability to support global teams across Asia, Europe, the US, and Africa, delivering scalable solutions. Adept at troubleshooting, system integration, and collaborating with cross-functional teams to implement seamless business process automation.
Experience: 4 years
Yearly salary: $100,000
Hourly rate: $60
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Solutions Engineer - Remote
Paradigm & Paradex 2022 - 2025
Serve as the primary technical contact for top clients, handling API integrations, troubleshooting, and debugging. Build and manage analytical tools for the Product team to monitor and report on product and client success, including dashboards, alerts, and monitoring systems. Create automation tools for Product and Sales teams to streamline operations and enhance client engagement. Work closely with Core Engineering Teams to resolve technical issues and manage the Paradigm Product Knowledge Base, including API documentation and technical guides.
Technical Support - Remote
Locate2u 2020 - 2022
Design, implement, and manage custom integration for customers using API, Zapier, and Google App Script. Provide solutions to customers issues. Act as subject matter expert for company’s product such as API, web application, and mobile application. Develop internal and customers knowledge base.
Mulesoft Developer
Wilmar Consultancy Services 2016 - 2020
Managed a team of 5 Mulesoft developers. Involved in project discussion including requirement gathering, requirement analysis, and risk analysis. Involved in development lifecycle and end to end integration. Integrated mostly SAP data to multiple apps, web services, APIs, databases. Collaborated with clients for any issues and future improvements on current integration.
ICT Support Staff
Waruna Nusa Sentana 2015 - 2016
Design, implement, and manage custom integration for customers using API, Zapier, and Google App Script. Provide solutions to customers issues. Act as subject matter expert for company’s product such as API, web application, and mobile application. Develop internal and customers knowledge base.
Skills
customer-support
engineer
integration
python
sql
english