Customer Support Representative
Community Moderator
I am a proactive Customer Support and Community Engagement professional with hands-on experience in crypto, Web3, fintech, and digital marketing. I specialize in community moderation, customer support, content creation, and event coordination, with a strong understanding of blockchain, DeFi, NFTs, and Web3 ecosystems. I enjoy solving complex problems, building engaged online communities, and supporting teams in fast-paced, mission-driven environments.
I am currently seeking roles in customer support, community management, operations, or marketing within fintech, blockchain, or Web3 companies, where I can leverage my skills to drive engagement, deliver exceptional user experiences, and contribute to innovative projects.
Experience: 3 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Support & Community Moderator (NYSC)
BlockFuse Labs, Jos 2024 - 2025
Responded to technical and non-technical inquiries via Discord, Telegram, and email, providing timely support and guidance. Investigated user issues, escalated technical problems to the engineering team, and followed up to resolution. Maintained CRM records, tracked engagement metrics, and prepared reports to support operational decision-making. Supported onboarding and education of new users, improving community understanding of technical concepts.
Customer Support & Programme Coordination Lead
AIESEC in Benue, Nigeria 2023 - 2024
Managed a team of seven in lead management, issue resolution, and customer communication. Analysed feedback, tracked engagement, and implemented process improvements to enhance participant experience. Created dashboards and reporting tools to monitor key metrics and support operational decisions.
Data Entry & Customer Support Specialist
Corporate Affairs Commission / BlockFuse Labs 2019 - 2024
Maintained accurate records in CRM systems and supported internal process documentation. Handled customer inquiries and ensured timely, professional follow-up across multiple channels. Assisted in testing and verifying operational processes to improve workflow efficiency.
Skills
chatbot
customer-service
customer-support
email-marketing
moderator
product-manager
english