Customer Support Representative

Providing Responsive Information Services

Hello, I'm Melda, a professional Virtual Assistant with experience in,Customer Support and Digital Marketing

I specialize in strategic communication, optimizing technology-driven workflows, and coordinating cross-team projects to enhance operational efficiency.

With experience in dynamic industries, I help businesses improve customer satisfaction, build strong client relationships, and drive growth through effective digital strategies. If you're looking for an adaptive, proactive assistant ready to optimize your business operations in the digital era, I am the right partner to help you achieve your goals.

Let’s work together to take your business to the next level! I’d love to discuss how my services can help you achieve your goals more efficiently.

Feel free to contact me by Gmail [email protected] for more information.

Looking forward to working with you!



Experience: 8 years

Yearly salary: $18,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Digital Marketing
Algorithmics Indonesia
2024 - 2024
- Providing Responsive Information Services - Handling Complaints with a Solution-Oriented Approach - Arranging a Trial Coding Class Schedule between Student and Teacher - Offering a Follow-Up Class / Offering Continued Classes
Customer Support
PT Bank Negara Indonesia (Persero) Tbk
2016 - 2024
- Providing Responsive Information Services - Analyzing Frequently Asked Questions (FAQ) to Improve Service Efficiency - Handling Complaints with a Solution-Oriented Approach - Enhancing Market Targeting Strategies to Drive Sales
Contact Center Team Leader
Pasifik Satelit Nusantara
2014 - 2016
- Providing Responsive Information Services - Coordinating team schedules and ensuring customer service is delivered in accordance with standard procedures - Facilitating product knowledge enhancement for the team - Managing escalated complaint cases beyond the team's resolution capacity

Skills

digital-marketing
virtual assistant
customer-support
english