Analyst

Provide fast and accurate responses to customer questions, complaints and requests via social media. Finding and providing solutions to problems experienced by customers, both through online channels and by contacting the SeaBank call center if necessary. Contribute to developing effective marketing strategies through social media.

Conduct the standards and procedures that apply in communicating with customers via call, live chat, and email. Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related. Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).

Conducting the process of checking complaints related to products. Create a report on the results of post-purchase complaint analysis and forward buyer complaints to the relevant team.

Providing services to buyers through the Shopee Mall store chat feature in the Shopee Application.

Assisting in the validation process of document data for prospective Grab bike and Grab car drivers.