Designer

Creative project team "Iskros" Product: Mobile application for airline employees (time management, flight schedule, policies etc.) • Market Research & Competitive Analysis: Conducted in-depth research on flight attendant apps, identifying key strengths, weaknesses, and gaps in existing solutions. Compiled findings in Google Docs and Sheets for strategic decision-making. • User Research: Mapped out flight attendants’ daily tasks at home and work using FigJam. Created a customer journey map to analyze user interactions and identify critical touchpoints. • Design Development: Designed wireframes for each screen in Figma, built a design system from scratch, and developed the UI for the app’s core screens. E-shop "GK Sport" | UX/UI designer Product: E-commerce website and a mobile application for a sportswear store • Main page overhaul: Redesigned the main page to enhance visual appeal, improved navigation, and optimized overall user experience. Conducted an in-depth analysis of user behavior on the existing page to identify areas for improvement, resulting in a more engaging and user-friendly interface. The redesign resulted in a 15% increase in user engagement. • Developed adaptive interface sections tailored for desktop, mobile (iOS), and tablet devices. Applied Auto Layout to each section of the interface, ensuring its proper display and functionality on various devices, which contributed to a 20% increase in mobile traffic and a 10% improvement in session duration. • UX Research: Conducted comprehensive user research, including surveys and interviews, to gather insights into user needs and preferences. Organized and executed usability testing sessions to identify pain points and gather feedback on the redesigned interface, which informed further iterations and improvements. • Collaboration: Worked closely with the developer and store owner to implement user-centered design solutions.

• Developed design system: Created a comprehensive design system from scratch, ensuring a consistent and cohesive user experience across all components of the platform. The implementation of this system led to a 30% reduction in design and development time for new features. • UI redesign: Led the complete redesign of the website’s user interface, with a focus on enhancing usability and visual appeal. The redesign prioritized intuitive navigation, clear visual hierarchy, and responsive design, making the platform more accessible and user-friendly across devices. Key improvements included a simplified dashboard for users to easily access utility information and services, resulting in a 15% increase in user satisfaction scores and a 10% decrease in support inquiries. • Team collaboration: Worked closely with developers, project managers, and the project owner to make sure the design was implemented correctly and met project goals. Advocated for user-centric design principles across the organization. • UX research: Conducted competitive analysis, performed user interviews to develop detailed personas, and reviewed app store feedback for similar applications. Gathered insights through extensive user research and usability testing, which drove iterative design improvements.

Commercial aviation manager Sep 2020 - Sep 2022 • Developed a 100-page instruction manual for the aircrew from scratch, with detailed descriptions of each step a flight attendant takes. Conducted extensive literature review, researched the work methods of other companies, and incorporated the best solutions from each. These instructions are used to this day. • Developed and implemented strategic plans to optimize operational efficiency, reduce costs, and enhance overall performance, resulting in a 15% increase in on-time departures and a 20% reduction in maintenance downtime. • Collaborated cross-functionally with other departments, such as procurement, human resources, and customer service, to ensure seamless integration of aviation services with overall business objectives. • Ensured customer satisfaction with the company’s services by fostered a culture of teamwork, professionalism, and excellence among aviation staff, providing mentorship, training. • Developed a 100-page instruction manual for the aircrew from scratch, with detailed descriptions of each step a flight attendant takes. Conducted extensive literature review, researched the work methods of other companies, and incorporated the best solutions from each. These instructions are used to this day. • Developed and implemented strategic plans to optimize operational efficiency, reduce costs, and enhance overall performance, resulting in a 15% increase in on-time departures and a 20% reduction in maintenance downtime. • Collaborated cross-functionally with other departments, such as procurement, human resources, and customer service, to ensure seamless integration of aviation services with overall business objectives. • Ensured customer satisfaction with the company’s services by fostered a culture of teamwork, professionalism, and excellence among aviation staff, providing mentorship, training. Cabin crew member Mar 2016 - Aug 2020