Customer Support Representative

I’m Sophia ✨ your behind-the-scenes professional dedicated to streamlining operations and ensuring smooth, stress-free days. With three years of experience as a Virtual Assistant, I specialize in Executive Assistance, Administrative Support, and Customer Service. I’m committed to delivering high-quality support and creating meaningful, results-driven experiences. Known for clear communication, effective problem-solving, and a proactive approach, I focus on understanding individual needs, offering tailored solutions, and building lasting professional relationships. What I Offer: ✨✨✨✨✨ 💼 Executive Assistance – I manage schedules, communications, travel, meetings, and tasks with efficiency, discretion, and proactive problem-solving to help executives stay focused and productive. 📞 Customer Service Support – Phone, email, and chat support with patience and empathy. 🗂 Administrative Assistance – Calendar management, meeting scheduling, data entry, and document handling. 📅 Appointment Scheduling & Reminders – Ensuring you never miss a call or deadline. 📧 Email Management – Organizing inboxes, responding to queries, and follow-ups. 📊 Research & Reporting – Internet research and clear documentation to support business decisions. 🗃 File & Data Organization – Efficiently managing folders, documents, and spreadsheets. ✅ Reliable Communication – Timely updates and clear communication across time zones. Why Clients Should Work With Me:✨✨✨✨✨ ✅ 3+ Years of experience in customer service and admin support ⚡ Proactive & Detail-Oriented – I don’t wait to be told; I act and follow through 🎯 Client-Centered Approach – Your goals are my focus; I help keep things running smoothly ⏰ Dependable & Punctual – I deliver on time and follow instructions exactly 💻 Adaptable & Tech-Savvy – Skilled with Google Workspace, Microsoft Office, and CRMs 🌟 Positive Track Record – Consistent work ethic and glowing feedback 🗣 Great Listener & Communicator – I ensure your clients feel heard and valued Ready to bring dedication, adaptability, and a customer-first mindset to help your business thrive. Let’s connect!