Community Manager
Crm & Community Lifecycle Lead
Strategic and data-driven CRM & Community Lifecycle Lead with 10+ years of remote experience in the tech, developer, and Web3 ecosystems. Proven ability to design and execute lifecycle strategies that increase engagement, retention, and advocacy. Adept at managing community operations, CRM systems, and developer programs in fast-paced, distributed teams. A strong communicator, cross-functional collaborator, and advocate for user-first engagement.
Experience: 9 years
Yearly salary: $48,000
Hourly rate: $40
Nationality: Ivory Coast
Residency: 🇳🇬 Nigeria
Experience
Content Writer, Social Media Community Contractor
Ghana Education News 2022 - 2024
- Managed Facebook, Telegram, and WhatsApp communities for early-stage crypto and online finance brands. - Facilitated user education, updates, and FAQ responses to support community growth and engagement. - Reported user sentiment and engagement metrics to project founders for growth feedback. - Supported moderation and crisis communication in high-traffic social groups.
Community & Engagement Manager
OpenProtocol Labs 2018 - 2020
- Scaled a Web3 developer community from 3K to 25K in 18 months through education series, bounties, and ecosystem grants. - Implemented CRM tools for contributor tracking, email flows, and developer updates, enhancing community transparency. - Oversaw governance onboarding for new DAO members and facilitated quarterly community calls and proposal reviews. - Launched community ambassador program across multiple time zones, resulting in a 5x increase in regional engagement.
CRM & User Retention Specialist
TechStack Inc. 2014 - 2018
- Owned CRM lifecycle from trial to renewal, contributing to a 20% increase in ARR through automated touchpoints and engagement campaigns. - Collaborated with product and UX teams to build user feedback loops and personalise in-app guidance. - Orchestrated lifecycle comms through email, push, and in-app channels, A/B testing content for optimal conversion.
Skills
community-manager
content-writer
quantitative-researcher
english
french