Customer Support Representative

I worked in Booking and Reservations at Cocoon Medical Spa, managing appointments and scheduling customer inquiries for four branches located in Bali, Amsterdam, Milan, and Bahrain. I coordinate with clients and local staff to ensure smooth booking processes, handled cancellations and rescheduling, and maintained accurate record across different time zones.

I worked as a Social Media Manager Assistant at Yogi Lab, supporting the creation and scheduling of content across platforms like Instagram, Facebook, X, TikTok, Youtube, and Rumble. I helped engage with the community by responding to comments and messages, assisted in monitoring social media performance, and collaborated with the marketing team to plan campaigns.

I worked in Outreach and Communication at Ms Media Agency, where I was responsible for reaching out to potential partners, influencers, and media contacts to build brand collaborations. I handled email outreach, follow-ups, and maintained a database of contacts. I also supported communication strategies for campaigns and helped coordinate with clients to ensure smooth collaboration.

I worked as an NFT Growth Associate at Unix Gaming, where I handled data entry, managed player records, processed weekly payouts, and maintained accurate tracking of in-game earnings. I also researched crypto and NFT games to identify potential partnership or scholarship opportunities.

I worked as a Shop Assistant at Hijack Sandals, where I assisted customers with product selection, handled payments, managed stock levels, and ensured the store was well-organized and welcoming. I also helped with visual merchandising and provided information about materials and sizing. This role improved my sales, communication, and customer service skills.

I worked part-time and was promoted to full-time as a Shop Asssistant at Jane Doe's Vintage Clothing store, where I helped customers with styling, answered product questions, managed the cash register, and maintained the cleanliness and visual appeal of the store. I also assisted with stock management, tagging, and organizing inventory.

I worked as a social media manager at Engine Room Bali, a popular nightclub located in the heart of Legian. My role involved managing the club's online presence across platforms like Instagram, Facebook, and YouTube to attract guests, promote events, and maintain brand consistency. I scheduled content and managed community engagement through comments and DMs, coordinated with photographers and videographers to produce high-quality visuals, and collaborated with the marketing team to promote themed nights and special events.

I worked as a Gentle Organizer (G.O) at Club Med Resort, where I was part of a dynamic hospitality and entertainment team. My role involved creating a fun, welcoming atmosphere for guests while helping to deliver exceptional service throughout their stay. I specifically was in the Kids Club department where I led fun, safe, and engaging activities for children of different ages. I organized games, art & crafts, and events. The role strenghten my skills in childcare, creativity, and communication in a fast-paced, international environment.