Customer Support Representative
Customer Success Specialist
Bachelor's degree in Urban and Regional Planning with a strong interest in Occupational Health and Safety (OHS), supported by certifications in General OHS (AK3U), Fire Safety, and First Aid. Possesses a solid foundational knowledge in hazard identification, risk assessment, and emergency response procedures. Eager to work and contribute in various sectors such as industry, construction, manufacturing, and public services to help create safe and regulation-compliant work environments.
Experience: 1 year
Yearly salary: $10,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Success Specialist (Project Grab)
PT. Teleperformance Indonesia 2022 - 2023
- Worked as a live chat agent who handled 3 bars at one time with dead air 30 seconds. - Communicated with customers to identify and resolve issues, ensuring safe and efficient service. - Adhered to company operational standards in handling complaints and case escalations. - Worked in an environment with strict data security and compliance protocols. - Experienced in following standard operating procedures (SOP's) to ensure compliance with company policies. Became a best agent in August '22
Analyst Team
CV. Tunas 2019 - 2019
- Collected data, analysed and created designs and reports related to the process of arranging 'Masterplan Perkotaan Demak' - Presented the results of the analysis of the data obtained to the Bappeda Kabupaten Demak
Skills
microsoft
customer-support
english
indonesian