Customer Support Representative

Managed guest services, reservations, and daily site operations. Supervised staff, maintained booking records, and resolved customer issues. Implemented a digital time-tracking system and improved on-site feedback processes.

Oversaw full-cycle accounts receivable/payable, including rent collection and vendor payments. Performed monthly cash flow reporting, bank reconciliations, and tracked expenses. Managed MPAC filings, property tax payments, and HST remittances. Prepared lease renewals and maintained all tenant correspondence. Coordinated contractor scheduling, maintenance logs, and compliance documents.

Oversaw front desk and guest service operations in a high-volume hotel environment. Managed recruitment, onboarding, scheduling, and performance evaluations for front-of-house staff. Oversaw night audit processes, ensuring credit card payments and daily revenue reports aligned with internal systems. Produced and reviewed monthly forecasting reports, analyzing trends against previous months and years to support planning and financial reporting. Resolved escalated guest concerns and improved service protocols for higher satisfaction. Implemented a staff recognition program that boosted morale and service consistency.

Supported daily operations for a residential property, including tenant move-ins and service coordination. Created internal tools to streamline parking and visitor tracking. Liaised with leasing, housekeeping, and security departments for service consistency.