Operations Expert

Scaled out tracking system for documenting leads, bounties, payments, and partnerships, and fully automated data tracking sheets. Worked cross functionally with engineering, product, legal, and finance to complete agreements, contracts, and reviews. Represented Agoric both professionally and knowledgeably at conferences/events to promote and engage with the community. Served as an active role in partner engagement: setting up meetings with targeted partners, tracking meetings, outcomes, to-dos, and work items, and coordinating with team members to address follow up items. Completed extensive research for centralized exchange and money market funds.

Promoted to Senior Analyst (Jan 2022) for contributions to global ops scalability and process innovation. Built Alteryx workflow that saved 120+ minutes/week and eliminated quarterly errors in security validation. Scaled Global Operations team from 3 to 15 across time zones; led training and process transition with Singapore team. Streamlined workflows and reduced risk by collaborating with Product, Finance, Client Services, and third-party vendors. Supported crypto asset portfolio management, including liquidity tracking, transaction reviews, and data integrity. Drove cross-functional alignment to enhance platform operations and implement scalable processes.

Supported multiple supervisors across divisions through administrative tasks, project assistance, and cross-functional coordination. Standardized forms, managed documentation, and maintained data systems to improve office organization and efficiency. Provided qualitative feedback on 14 Standard Operating Procedures and co-managed a comprehensive Reference Guide in collaboration with a cross-divisional intern. Conducted independent research on college recruitment, employee resources, and internship/graduate programs. Performed fiscal law research to support the Office of General Counsel.

Organization of the annual national conference of 600 attendees; professional correspondence to third parties, managed expenses, budgets, travel arrangements, and room accommodations, monitored speaker workshops, and provided sound support. Aided in the creation of an informational website, collection of documentation, and data analysis for attendees to refer to for factual data on congress representatives and policies. Led a long-term project of contacting and compiling a list of collegiate Asian American information through associations and internal networking.