Operations Expert
Operations Manager
I'm an experienced Operations Leader with 7+ years of managing distributed teams and scaling complex processes. In my previous role, I led 300+ people across 4 countries, optimized logistics workflows, implemented KPI systems, and launched internal tools in collaboration with developers - acting as an internal product owner.
Now I’m shifting into Project & Operations Management in Web3 / tech. I'm looking for a remote or hybrid role where I can drive cross-functional efficiency, align teams with strategic goals, and build systems that scale.
Curious, structured, and people-oriented - I love turning chaos into clarity.
Experience: 7 years
Yearly salary: $60,000
Hourly rate: $25
Nationality: 🇺🇦 Ukraine
Residency: 🇵🇱 Poland
Experience
Director of Operations
American Logistics Company 2020 - 2024
Scaled operations team to 300+ employees in 4 countries (Ukraine, Mexico, Poland, Kazakhstan). Implemented KPI systems and team performance tracking. Reduced operational team costs through optimized hiring and performance tracking. Improved timely delivery of the shipments by 20%. Reduced complaint reports from customers by 25%. Collaborated with developers to design and implement a custom TMS: Led internal rollout, onboarding, and user testing. Collected team feedback to improve usability and functionality of the system. Acted as internal product owner from the operations side. Negotiated financial terms and managed strategic client relations. Mentored team leads and developed internal growth programs.
Dispatcher → Operations Manager
American Logistics Company 2016 - 2020
Managed daily dispatch for 50–200 shipments. Oversaw customer communication and schedule optimization. Promoted twice for strong communication and team coordination.
Skills
operations
project-manager
english
ukrainian