Analyst

Technical Support Team Leader

I of Blockchain technology. I have a proven track record of writing and editing high-quality technical documentation, and I am an expert in communicating complex technical concepts to a variety of audiences. I am a valuable asset to any team that is looking for a skilled and experienced technical writer.

Experience: 11 years

Yearly salary: $68,000

Hourly rate: $20

Nationality: 🇪🇸 Spain

Residency: 🇪🇸 Spain

Experience

Technical Customer Support & Technical Writer

Chainstack

2022 - 2023

Writing and edited technical documentation for Blockchain cloud services, including API documentation, user guides, and FAQs. Provided direct customer support on Blockchain services.

Teacher and Technical Content Creator

Nuclio Digital School

2022 - 2022

Created Blockchain and technical content. Taught and tutored masters students.

Blockchain Services Engineer-Sysadmin / Application & Customer Support / Technical Writer

Cudos

2020 - 2022

Worked with internal stakeholders to ensure the timely delivery of products and projects, including the creation of efficient software processes and product documentation. Wrote and edited technical documentation for Blockchain services. Provided customer support on Blockchain services.

Business Analyst, Application Support Specialist (Team Leader)

Schwarz Group (Lidl Digital)

2019 - 2020

Led a team of eight people in Bulgaria and Germany using Agile methodology. Worked across various e-commerce applications using Hybris (e-commerce) and Oracle. Delivered customer service and additionally acted as the company trainer and advisor.

Internal Support Analyst, Team Leader (Supporting US)

ASG Software

2017 - 2019

Oversaw US Customer Support (IIS applications). Managed VMware Administration (ESX). Installed and configured new servers and desk computers. implemented corporate software based on HTML, ASP.net.