Customer Support Representative
I Am Interested In Researching A Project That Is Currently Trending In The Community And The Project Itself.
PROFESSIONAL PROFILE
Helpdesk Staff at a telecommunications network construction company (iForte vendor), experienced in handling first-level technical support for internal and field teams. Proficient in using ticketing systems, network monitoring tools, and coordinating across departments to ensure smooth network operations. I also have a strong interest and basic understanding of blockchain technology, especially transactions on the Bitcoin, Ethereum, Solana, Sui, and TON networks.
WORK EXPERIENCE
Helpdesk Staff – iForte (RPS Vendor)
Period: 2021 – Present
- Handled and logged issue reports from field teams
- Conducted initial analysis and escalated to relevant technical teams
- Used ticketing systems and monitoring tools to oversee network performance
- Prepared technical reports and follow-up documentation for issue resolution
SKILLS
Technical: Network monitoring, Ticketing systems, Basic network troubleshooting
Blockchain: Basic understanding of Bitcoin, Ethereum, Solana, Sui, and TON transactions
Soft Skills: Team communication, Problem-solving, Technical documentation
Experience: 4 years
Yearly salary: $10,000
Hourly rate: $250
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia