Customer Support Representative
Data Entry Specialist
Detail-oriented and tech-savvy IT Support and Administrative Professional with over 6 years of experience supporting U.S.-based teams. Adept at resolving technical issues, managing sensitive records, and delivering exceptional support remotely. Strong foundation in networking, cybersecurity, and IT systems with certifications from Cisco and New Horizon. Currently pursuing advanced studies in Information Security. Reliable, proactive, and ready to contribute to a dynamic IT support team.
Experience: 6 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Data Entry Clerk & Administrative Assistant
Microsoft 2025 - 2025
Entered, reviewed, and corrected large data volumes with >99% accuracy across billing and support systems. Digitized and maintained sensitive records with strong attention to data security and confidentiality. Generated monthly reports to assist U.S. operations team decision-making. Worked U.S. business hours (PST-adapted), ensuring real-time team collaboration.
Administrative Support Specialist
BrightEdge Limited 2022 - 2025
Provided end-to-end administrative support, including email handling, scheduling, and travel coordination. Assisted in billing and claims data entry, reducing input errors by 20%. Maintained secure digital/physical files, supporting compliance with documentation standards.
Client Support Assistant
Zaptravel 2019 - 2022
Handled customer queries and updated CRM data with a focus on quality and accuracy. Coordinated cross-departmental follow-ups and improved client satisfaction by 15%.
Skills
admin
data-entry
customer-support
english