Operations Expert

Directed a global team of 30 translators and proofreaders across 15 languages in Crowdin, achieving 98% on-time multilingual content delivery. Implemented QA and performance-tracking workflows, increasing localization quality scores to 95% and reducing turnaround time by 20%. Integrated decentralized payment calculations into translation workflows, cutting payout errors. Coordinated creation and maintenance of translation glossaries, translation memory, and style guides for the translation project. Built cross-functional bridges between translators, developers, and product teams to ensure aligned, high-impact multilingual releases.

Co-founded DAO and operationalized governance processes, authoring and managing proposal lifecycles from submission to on-chain approval, increasing decision throughput by 35%. Designed and executed a structured grant evaluation pipeline, reducing average review cycle time from 28 to 14 days. Oversaw $320K annual grants budget, implementing transparent evaluation rubrics and reporting cadences, improving stakeholder trust (NPS +22) and audit readiness. Scaled Advocates community from 20 to 300+ contributors across 35+ countries, creating onboarding playbooks that increased 90-day activation by 35%. Established and managed translator guild operations with monthly syncs, 1:1 mentorship, and QA checkpoints; launched The Graph website translation in 15 languages; implemented a proofreading system and optimized the overall translation workflow. Launched a decentralized payment mechanism with automated eligibility and allocation checks, reducing payout errors and improving payout speed.

Generated, verified, and issued customer invoices accurately and on time for the external customer Bayer Vital. Managed billing adjustments, credit/debit notes, resolved customer claims, complaints, and invoicing discrepancies. Monitored and processed incoming payments, ensuring proper cash application. Supported collections activities: followed up on overdue invoices and managed disputes. Created, translated, and standardized O2C process documentation for Austrian and Swiss Bayer companies, enabling knowledge transfer across local and global teams. Collaborated with sales, customer service, and finance teams to resolve billing and payment issues. Led full Order-to-Cash (O2C) lifecycle for corporate B2B clients. Provided multilingual (German/English) support to Swiss clients, resolving inquiries within SLA. Created and standardized O2C process documentation, enhancing onboarding time, identified data trends and implemented process improvements.

Led seamless transition of O2C processes to the shared service center, covering billing, collections, credit management, and cash application. Conducted process mapping, gap analysis, and created standardized documentation to document “as-is” and “to-be” workflows. Coordinated knowledge transfer and delivered training to new teams; acted as an O2C SME during onboarding and hypercare. Supported ERP configuration and UAT testing (SAP), ensuring process alignment and data accuracy post-migration. Defined KPIs and implemented process and control improvements to enhance compliance and operational efficiency. Monitored performance after go-live (e.g., DSO, overdue balances), resolved operational issues, and drove continuous improvement across markets.

Managed Accounts Receivable (AR) processes daily, including posting bank statements, reconciling payments, monitoring customer open items, and resolving discrepancies. Prepared aging reports, tracked overdue accounts, and provided commentary on AR status. Analyzed accounting trends and developed process improvements within the O2C domain, reducing overdue balances and improving reporting accuracy. Performed intercompany and legal accounting postings (e.g. provisions for legal disputes, bad debt provisions, write-offs) in collaboration with the local legal teams of Bayer Vital and Swiss entities. Performed month-end and year-end AR closing activities. Supported internal and external audits by preparing AR documentation and providing detailed explanations. Communicated professionally with B2B clients (e.g. German pharmacies and hospitals) regarding outstanding balances and payment terms. Reviewed and supported credit limit approvals in collaboration with the credit management or sales teams. Oversaw and supported the collections process, including following up with customers on overdue invoices. Reviewed unapplied cash, investigated and resolved mismatches, and ensured the correct allocation of incoming payments. Played an active role in the Bayer AR accounting community by serving as a subject matter expert (SME) in AR processes, Lean Six Sigma methodology and ERP usage.

Applied theoretical knowledge of linguistics in a professional environment, gained hands-on experience in workplace tasks and CAT tools used in translation and localization. Translated technical documentation (English/German → Polish) for websites and user manuals with high linguistic quality and terminology consistency.