Product Manager

Owned the end-to-end lifecycle of internal IT services, ensuring app availability, vulnerability remediation, and compliance enforcement. Acted as the single point of contact for all application-related matters, bridging communication across business, vendors, InfoSec and engineering teams. Organized and coordinated recurring vulnerability assessments: SAST, SCA, PenTests. Together with cybersecurity and engineering teams, conducted application Risk Assessment to ensure compliance with security policies. Delivered Privileged Access Management integrations for 5 business-critical systems; migrated privileged accounts to CyberArk. Deployed IAM, cryptographic tools, and authentication enhancements to remediate application vulnerabilities. Supported technical audits and managed security reviews for application portfolio. Led a team of 6 junior analysts, managing daily operations, security controls, and remediation activities for 40+ applications.

Provided L1/L2 support for critical IT applications. Investigated and resolved incidents within SLA targets; escalated complex cases to L3 teams as needed. Participated in system testing, configuration, and validation of new features in supported applications. Logged and managed service requests, tracked issues through resolution, and communicated updates to stakeholders. Acted as a liaison between users, internal technology groups, regulators and vendors. Developed and maintained technical support documentation. Mentored junior team members and coordinated ticket triage activities. Acted as a liaison between business users, internal IT groups, vendors, and regulatory stakeholders. Mentored and upskilled junior team members in application support best practices.