Customer Support Representative
Technical Support Engineer | Blockchain & Web3
Technical Support Engineer with 15+ years of IT experience and a strong focus on blockchain infrastructure, dApps, and Web3 platforms. Skilled in resolving complex issues for 1,000+ developers monthly across blockchain SDKs, APIs, and node operations.
Experience: 4 years
Yearly salary: $82,000
Hourly rate: $65
Nationality: 🇬🇧 United Kingdom
Residency: 🇬🇧 United Kingdom
Experience
Tech Support Engineer (Contract)
TON Studio 2025 - 2025
Provided direct technical assistance to B2B clients for node installation, validator configuration, and staking workflows across the TON blockchain.
Support Engineer
Tatum 2022 - 2025
Delivered Tier 1 and Tier 2 technical support for Tatum’s blockchain REST APIs and SDKs, resolving developer issues across multi-chain environments.
Shift Manager
Enigma Software Solutions 2018 - 2022
Led the B2C customer support team, improving first-response times and raising customer satisfaction scores through workflow optimization and coaching.
Director & founder
Ozy Computing Ltd 2013 - 2018
Founded and led Ozy Computing Ltd, driving business growth in IT consulting by delivering tailored hardware, software, and digital marketing solutions to small businesses.
Skills
javascript
linux
node
php
rust
typescript
customer-support
english