Customer Support Representative

Among my main accomplishments at Yamato Legends was creating a well-organized support and reliable moderation system for a large Web3 community. I improved communication, reduced chaotic ticket handling, and set clear escalation paths that boosted user satisfaction. I also created FAQs, guides, and internal manuals that reduced repetitive questions and streamlined the moderators’ workflow.

My cybersecurity background helped me detect suspicious behavior early and prevent scam activity, keeping users consistently safe.

At ExpertOption, I provided fast and clear support through chat and email, resolved account and transaction issues, and maintained high SLA levels while working with international users.

As a freelance Web3 ambassador, I onboarded newcomers, created educational content, and helped users navigate wallets and platforms. Overall, I strengthened operations, enhanced support quality, and made the user experience safer and more structured.