Customer Support Representative
It Infrastructure Engineer
IT Infrastructure & Support Engineer with 3+ years of experience in Windows Server administration, VMware virtualization, and Azure cloud fundamentals. Skilled in PowerShell scripting, system troubleshooting, and infrastructure optimization. Proven track record of reducing downtime, improving operational efficiency, and delivering high-quality technical support. Microsoft Azure & Google IT certified, with a strong focus on problem-solving and customer satisfaction. Currently based in Dubai and available immediately.
Experience: 2 years
Yearly salary: $20,000
Hourly rate: $15
Nationality: 🇵🇰 Pakistan
Residency: 🇦🇪 United Arab Emirates
Experience
System Engineer
The University of Lahore 2022 - 2024
Managed and monitored VMware vSphere environments including ESXi, vCenter, and vSAN clusters. Deployed and maintained VDI solutions via VMware Horizon for 150+ users across departments. Automated routine server tasks using PowerShell (e.g., user provisioning, backups). Collaborated with network and security teams to ensure compliance and uptime. Key Achievement: Reduced system downtime by 35% by optimizing VM snapshot and backup policy.
IT Support Engineer
Solwave Energy 2022 - 2022
Provided technical support for desktop systems, printers, and network devices across 3 office branches. Resolved tickets using ServiceNow, achieving 98% SLA response time. Assisted in migration to Office 365 and basic cloud support. Key Achievement: Delivered training to 30+ end users, improving IT satisfaction scores by 20%.
Skills
communication
sales
customer-support
english