Kyc Expert
Kyc Analyst
Technical Support and Compliance professional with 3+ years of
experience in customer operations and decentralized identity
verification. Hands-on experience as a KYC Validator performing CDDlevel checks, fraud detection, duplicate account analysis, and Sybil
resistance controls in Web3 environments. Strong understanding of KYC/AML fundamentals, regulatory risk mitigation, and compliance
requirements for crypto exchanges and fiat on-ramps.
Experience: 2 years
Yearly salary: $40,000
Hourly rate: $50
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Technical Support Representative
Pole To Win India Pvt Ltd 2021 - 2024
Delivered technical support to global users via email and live chat, resolving account-related, game activation, gameplay, performance, and connectivity issues. Conducted comprehensive software and network troubleshooting across multiple platforms, including Mobile, PC, Nintendo Switch, PlayStation, and Xbox consoles. Managed sensitive account recovery and account deletion requests in compliance with company policies and data protection standards. Handled legally sensitive cases with accuracy, confidentiality, and adherence to internal escalation protocols. Acted as a Subject Matter Expert (SME), providing guidance on complex issues and contributing to bug identification and detailed bug reporting. Performed quality audits of support tickets to ensure accuracy, compliance, and service excellence. Supported and mentored Tier 1 consultants by resolving escalations and sharing best practices to improve overall team performance.
Skills
kyc
english
hindi
kannada