Front End Developer
Front End Engineer
Highly analytical and empathetic customer support professional with a strong aptitude for turning complex, chaotic issues into clear, manageable systems. Passionate about continuous learning, with a keen interest in the Web3 space and a drive to understand new technologies at a foundational level. Adept at cross-cultural communication and de-escalating challenging situations to provide a seamless and positive customer experience. Seeking to leverage strong problem-solving skills and a talent for root cause analysis to support and empower users.
Experiece: 6 months
Yearly salary: $10,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Technical Team Leader & Customer Relations
Musa-security 2024 - 2025
Transformed complex and disorganized customer inquiries into a structured ticketing system, reducing average resolution time by [percentage]. Utilized strong analytical skills and a talent for root cause analysis to identify recurring user pain points and collaborate with the product team on long-term solutions. Provided empathetic and culturally-aware support to a diverse global user base, ensuring clear and effective communication regardless of cultural background. Maintained fluency in company products and services, quickly learning new features to provide accurate and timely support.
Skills
front-end
english