Gtm Expert

Pioneered a data-driven customer health framework, leveraging key performance indicators (KPIs) to proactively identify at-risk accounts, reducing churn by 15% in the first quarter. Successfully led onboarding and ensured rapid product adoption for a large-scale enterprise deployment involving over 5,600 employees, acting as a technical liaison to solve complex user issues. Cultivated and maintained strong customer relationships, serving as a trusted advisor to senior executives and end-users to collect feedback and inform product and feature enhancements. Designed and managed a recurring user training program via webinars, significantly increasing product adoption and proficiency by addressing common user pain points and building an engaged user community. Demonstrated expertise in strategic account expansion by collaborating with cross-functional teams, contributing to revenue growth and customer retention.

Re-engineered a core technology system by implementing a fully automated workflow, demonstrating technical proficiency and a solutions-oriented approach that improved efficiency by 200%. Developed and delivered comprehensive user training sessions and led the end-to-end onboarding process for new faculty and staff on lecture capture technology, ensuring successful product adoption. Authored and maintained a suite of user guides and video tutorials, acting as a product expert to empower users and drive technology utilization.

Cultivated strong client relationships by understanding individual financial needs and recommending suitable products and services. Guided clients through the onboarding and product adoption of banking solutions, ensuring their successful utilization of digital tools and services.

Spearheaded recruiting events that resulted in a 300% increase in volunteers, showcasing strong strategic planning and community-building skills. Utilized data analysis from surveys and attendance tracking to evaluate the effectiveness of the program and make data-driven decisions.

Increased alumni engagement and financial contribution by founding the university’s sports broadcasting network and content production division, demonstrating innovative problem-solving and a solutions-oriented mindset. Revitalized webcasting systems and practices by leveraging underutilized infrastructure, hardware, and software, showcasing strong technical proficiency and strategic thinking. Provided critical input on innovative infrastructure solutions for internal clients, cultivating strong relationships and improving product adoption across departments.