Customer Support Representative

Conducted market research to identify potential clients and business opportunities within the Singapore IT sector. Generated and qualified leads, focusing on companies with demand for IT outsourcing and digital solutions. Built and maintained strong relationships with decision-makers in target organizations. Developed tailored proposals and presentations to address client needs and demonstrate business value. Coordinated with internal technical teams to deliver customized solutions for B2B clients. Monitored industry trends and competitor activities to support strategic business planning.

Take responsibility for the cooking experience/ street food tour/ coffee tasting workshop at Rose Kitchen and Sử Quán Roastery. Results: 500 Reviews five stars on TripAdvisor, Excellence in sales achievement 2024. Selected Experience: Hosted nearly 200 cooking classes and coffee workshops, Hosted students from Anderson Serangoon Junior College for cooking classes, Organized and hosted a private event for the family of former Nauru President, Mr. Marcus Ajemada Stephen, Coordinated a special event for ORMCO, a leading American orthodontic brand, Hosted a corporate event for HP, engaging with their team and enhancing team-building experiences through tailored culinary activities.

In charge of member recruitment and member management. Recruited 34 new members to club in 2023. Organized internal events: Hanoikid’s Birthday Party, Reunion Day, Spring Trip, Summer Trip, Guided tour around Hanoi: Old quarter, Ho Chi Minh complex, Temple of Literature, Hoa Lo prison, Thang Long imperial, Bat Trang village.

Builded and maintained good image of the Club. Created ideas, edited videos and wrote posts for fanpage Ecom Club FTU. Tasked to make graphics for online and offline events: Ecom’s Birthday Party, Ecom’s Recruitment, Talkshow, Webinar.

Designed, wrote posts, edited videos for fanpage, website, group facebook, instagram. Developed and launched campaign. Results: Fanpage 3.2K followers, Instagram 8.9K followers. Selected Experience: Campaign Not Variant - Developed product in terms of materials, designs, Created posts on Facebook, instagram, Researched about key trends, moodboard, Contacted KOL, KOC, Developed strategy for marketing to promote brand; resulted in increased awareness of customers. Campaign Naïve can’t smile - Prepared documents inviting cooperation, Drafted theme, concept.

Builded and maintained good image of the Club. Created ideas, edited videos and wrote posts for fanpage Ecom Club FTU. Tasked to make graphics for online and offline events: Ecom’s Birthday Party, Ecom’s Recruitment, Talkshow, Webinar.