Project Manager

B2B consultant supporting international SaaS and enterprise clients in deployment, adoption, and growth strategy. Lead full-cycle deployment, onboarding, and product adoption for global clients, ensuring rapid time-to-value and long-term success. Build trusted advisor relationships with stakeholders at all levels, enabling seamless communication and delivery excellence. Identify and drive upsell opportunities by aligning client business goals with scalable operational strategies. Lead cross-functional teams (product, tech, support) to deliver high-quality solutions on time, within scope, and to client expectations.

Directed full software delivery lifecycle using hybrid Agile, Scrum, and Waterfall methodologies; achieved 98% on-time delivery rate. Partnered with legal and data protection teams to ensure full GDPR compliance across all implementations. Maintained product backlogs, coordinated sprint planning, and provided transparent progress updates to stakeholders. Designed and delivered customized training programs and SOPs, increasing client adoption and operational efficiency by 40%. Winner, People’s Choice Award – TrustYou Innovation Hackathon for innovation.

Managed service delivery and strategic account growth for high-profile clients serving over 2.5 million users. Achieved 95%+ client retention through proactive engagement, quarterly business reviews, and tailored success plans. Drove upsell revenue by identifying underutilized features and aligning them with expansion goals. Led resolution of technical escalations, managed change requests, and ensured 100% SLA adherence and reporting transparency. Delivered data-driven insights that increased license renewals and feature adoption by 30%.

Led sales and service teams across India, Philippines, and the UK to expand client portfolio and improve performance. Led three geographically dispersed teams, enhancing collaboration and performance through structured training and leadership. Identified new market opportunities via competitive analysis and client outreach, contributing to sustainable revenue growth.

Led technical advisory team supporting secure financial transaction platforms. Built and scaled local IT advisory function, establishing best practices, policies, and quality standards. Trained and mentored junior staff, improving team productivity and response times by 30%. Partnered with product and compliance teams on key initiatives to support company expansion in Eastern Europe.

Oversaw airport operations, logistics, and compliance for one of the world’s leading airlines. Managed multi-team operations during peak travel periods, resolving complex escalations with zero safety incidents. Developed and enforced SOPs and emergency protocols, improving operational efficiency and regulatory compliance. Utilized data analytics for workforce forecasting and shift planning, consistently exceeding KPIs and reducing delays. Recognized with NAJM Award for excellence in client service and teamwork. Received Letters of Appreciation from VP and General Manager, Airport Operations.