Customer Support Representative

Hard-working self-motivated leader, offering a critical thinking, inquisitive mind, with a thirst for knowledge and a passion for outstanding customer service. Currently looking for new avenues to continue to grow areas of expertise and cultivate new skills. Over the last (5) years I have been able to achieve positive and lasting relationships with Customers, both internal and external. Maintained close communication with multiple departments on existing and upcoming projects to effectively meet deadlines and stay with-in budget requirements. Refined personal and professional organization to meet deadlines for monthly, quarterly, and yearly projects. Conducted monthly quality trend reviews of Customer accounts and satisfaction. Developed and implemented training for new hires and new accounts by self-directing a training process to successfully promote (6) additional members of leadership teams. Successfully developed, maintained, and implemented process improvement plans and procedures across multiple teams to better serve Customer needs. I was able to developed, implement, and maintain multiple company wide documents out lining growth and procedures for other team members and Customers.