Customer Support Representative

Closed 1,200+ support cases in 18 months, ranking top 5 on the team via workflow automation and rapid troubleshooting. Improved system performance by 20% in 2024 via process automation and bottleneck analysis. Maintained 95% customer satisfaction across 2 years via detailed documentation and proactive support.

Resolved 900+ escalated broadband/telecom issues in 8 months via advanced diagnostics and customer training. Trained 10+ new hires in 2022 via hands-on mentorship and knowledge base development. Reduced repeat issues by 30% via creation of clear troubleshooting guides.

Installed/repaired 2,000+ cable and internet services over 4 years via efficient field operations. Reduced repeat service calls by 25% via customer education and on-site troubleshooting. Exceeded daily service targets for 3 consecutive years via process optimization and teamwork.