Customer Support Representative

 I'm a customer experience and quality assurance professional with over 15 years of experience across telecom, e-commerce, and social media platforms. Currently working as a Chat Advisor (Tier 1 & 2) for SHEIN UK at Concentrix, handling customer inquiries, returns/refunds, and escalations. Previously supported ByteDance/TikTok as both a buyer customer service agent and a Trust & Safety content moderator, so I'm well-versed in policy compliance, escalation handling, and keeping platforms safe for users. 

Before that, I spent years at XL Axiata as a QA analyst testing internet and mobile products, and I've run my own online store across multiple marketplaces since 2016 — so I understand both the support side and the operations side of digital business. 

I hold a degree in Electronic and Instrumentation Engineering from Universitas Gadjah Mada, and I'm comfortable working independently in fast-paced, remote environments across different time zones. 

I'm looking for remote opportunities in customer support, community moderation, QA/product testing, or trust & safety roles within web3 projects — where I can bring my experience in user support, dispute resolution, and platform compliance to a growing crypto/web3 team.