Data Scientist

Data Analyst
Execute and monitor update processes and data
load. 
Develop models ensuring good maintainability and
scalability.
Analyze data for the correct calculation of the
different KPIS of a contact center.
Review and discuss requirements with the
business and propose different solutions.
Design and create reports/dashboards in PowerBi
for the client and the operation.
Teleperformance Chile, Oct 2022 - Present

Workforce Analyst
KPIS control of a contact center.
Incident report.
Preparation of reports.
Management of skills and auxiliaries of the
operation.
Teleperformance, Jul 2018 - Set 2022

Technical/Commercial Advisor
Technical/Commercial Attention.
Telephone Sales Management.
Customer retention.
Teleperformance, Dic 2011 - Jun 2018