Engineering Manager

Directed end-to-end IT management initiatives, including Salesforce CRM API development, system uptime, and infrastructure scaling. Executed Agile-based project management workflows to improve feature delivery and stakeholder feedback cycles. Performed hands-on system administration across Linux-based servers and cloud services. Led asset management implementation using open-source tools to track devices and software licenses. Oversaw IT infrastructure management, ensuring platform reliability across multi-region deployments. Managed integrations between Salesforce, internal APIs, and internal modules, improving data sync by 70%. Conducted performance monitoring and reporting using Grafana and Prometheus to improve MTTR by 50%. Coordinated incident management across platforms, reducing escalation volume by 35% in 1 year. Enforce IT compliance and data privacy policies aligned with ISO frameworks. Applied effective time management across multiple releases, ensuring zero missed milestones.

Directed enterprise-wide IT strategy, infrastructure modernization, and ERP implementation. Directed full IT management operations, including systems, people, vendors, and strategic alignment. Led network administration tasks including DNS, VPN, firewall configuration, and monitoring. Managed company-wide Odoo ERP implementation, reducing manual operations by 40%. Built standardized processes for risk management, disaster recovery, and data backups. Designed and executed IT budgeting for hardware/software procurement and team training programs. Oversaw internal system administration, server provisioning, and virtualization using Proxmox. Introduced internal knowledge-sharing practices, developing run books and training docs. Strengthened vendor relationships through proactive vendor management and SLA negotiations.

Built internal ERP tools and supported production operations using CI/CD pipelines. Handled network administration and troubleshooting, improving internal connectivity uptime. Performed system administration on Windows-based systems to manage app deployments and backup policies. Developed in-house software with C# and MS SQL to automate inventory and reduce loss by 90%. Provided help desk and technical support, resolving issues with minimal escalation. Assisted in developing IT asset database and reporting dashboard, introducing early asset management practice.