Customer Support Representative

Responsible for managing the company's online presence on various social media platforms like Twitter, Discord, Telegram, and Facebook. This includes monitoring posts and comments, responding to inquiries, and moderating any inappropriate content.

Brand Strategy evaluation, Brand Design and business strategy

Achieve and consistently exceed the key performance indicators for all contact channels in the business. Assist with other duties as assigned by the customer experience management. Respond to customer requests for products, services, and company information. Review online customers and agents' KYC documents at the point of onboarding and withdrawal of winnings. Resolve customer complaints over the phone, Emails, Live chat, Whatsapp, and social media (Twitter, Facebook, Instagram) using CRM tools Like Omnichannel, Casengo, Salesforce e.t.c, and followed through with the resolution process.

Grew the follower base by over 470% on all social media channels. Worked on improving the public perception of the company to improve sales. Assist customer via social media for enquiries and complaints resolution. The engagement rate grew by over 12%

Responsible for building the social media presence. Creating marketing campaigns over Facebook, Twitter, and Instagram while managing and monitoring the expediency rate and making sure every marketing campaign is well-tailored. Being the social voice of the brand.

Ensured that all raw materials for production meet all required standards before use. Supervised the in-process materials and the semi-finished products to make sure they meet the standards organization of Nigeria (SON) requirements. Ensured that the finished product meets the customer’s requests and specifications meet the SON requirements. Prepared laboratory reports for all materials from inputs, in-process to final products. Attended to the Standards Organization of Nigeria, and OGEPA officials during their visits. Supervised workers engaged in inspection and testing activities to ensure high productivity. Coordinated objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize cost. Maintained active role on internal continuous improvement teams.

Assist in production processes in meeting delivery demands. Take charge of all transfer productions

Impacted quality, precise and up-to-date knowledge in the field of chemistry, Mathematics and Agricultural science to the science populace of the school. Prepared, examine the students for both internal and external examinations. Crafted educational kits relevant in preparing the students for external examinations

Impacted quality, precise and up-to-date information in the field of chemistry to the science populace of the school. Prepared, examine the students for both internal and external examinations. Crafted educational kits relevant in preparing the students for external examinations. Facilitated the introduction of the state-of-the-art computer lab for efficient learning

Carried out RNA sequencing and DNA sequencing. Assist in carrying out DNA analysis and capturing. Assist in planning plant and animal analytical assays