Customer Support Representative

Acquired advanced Excel skills to analyze data effectively, producing comprehensive reports that informed strategic decisions. Assisted in migrating legacy databases to modern platforms, minimizing downtime during transitions. Engineered data models for complex datasets across multiple departments, improving query performance by 50% and enhancing data retrieval efficiency.

Developed and managed daily social media content, analyzed engagement metrics, and edited promotional videos, enhancing brand visibility and audience interaction. Assisted in the development of comprehensive digital marketing plans aligned with company goals and objectives. Spearheaded email marketing initiatives that achieved a 25% increase in open rates and a 15% boost in conversion rates, utilizing tools such as Mailchimp and Google Analytics for targeted audience engagement.

Contributed to the creation of an extensive image library and collaborated on multiple branding projects, including infographic design, posters, brochures, banners, and logo design, reinforcing brand identity. Provided input during product development stages ensuring alignment between product design and desired target market perceptions. Enhanced brand consistency by designing and implementing a style guide that increased design efficiency by 25% across all digital and print materials.

Increased client satisfaction by effectively addressing and resolving account-related issues. Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates. Collaborated with upper management to implement continuous improvements and exceed team goals.

Provided exceptional customer service, resolving complaints diplomatically and efficiently. Resolved 95% of customer complaints during first contact by leveraging a comprehensive knowledge of company policies and product details, enhancing customer satisfaction rates. Demonstrated advanced problem-solving skills by successfully addressing and rectifying technical issues for over 100 customers weekly, leading to a 15% increase in overall customer satisfaction scores.