Operations Expert

Redesigned DekaBank’s customer risk scoring model in Smaragd-CRS to meet AML/CFT, GwG, BaFin, and Basel III standards, delivered the project in 5 months, ahead of schedule. Conducted a gap analysis to align the model with AFC, CDD, and AML regulations, identifying both existing and emerging compliance gaps. Engineered a new risk-based scoring model, doubling the number of indicators to 26, which significantly enhanced risk detection accuracy and the granularity of the assessment. Executed comprehensive scenario analyses to quantify potential risk exposures at both customer and portfolio levels, directly informing and strengthening the bank's risk mitigation strategies. Documented methodologies and governance policies to support regulatory audits and enhance internal controls. Worked with stakeholders to implement best practices, using PMO frameworks for project delivery and Basel III alignment.

Facilitated hands-on MS Teams workshops for 50 participants, guiding them through app integrations and interactive activities to enhance communication, collaboration, and productivity in remote work.

Appointed as SME to support the Head of Compliance during the maternity leave of the Compliance Head Germany, assuming key responsibilities and driving critical compliance initiatives. Led INFRA stress testing and quantitative analysis for Suitability, Product Lifecycle, and Market Conduct taxonomies, enhancing the overall risk management framework. Re-engineered Marketing Material Review framework to align with MaComp standards, boosting process efficiency by 20%. Defined Key Performance Indicators (KPCIs) and procedures for the Employee Conduct Incident Framework, mitigating non-financial risk and strengthening compliance. Drafted the Credit Suisse Compliance Integration Plan, aligning frameworks and strategies within Compliance.

Implemented an Internal Control Management framework, strengthening risk oversight and boosting operational efficiency. Designed and deployed new First Line of Defense (1LoD) control processes, improving the identification-to-resolution lifecycle of Self-Identified Issues (SIIs) by 25%. Delivered risk reports to senior leadership, providing strategic insights and improving decisions on key risk and control strategies. Optimized outsourcing processes by refining SLAs and implementing KPIs to enhance operational performance. Led the WARF (Working Across the Ring Fence) workstream, coordinating Risk & Control initiatives across departments to ensure alignment and compliance.

Led the annual BaFin audit for Investment Banking, ensuring 100% compliance with the Securities Trading Act (WpHG) and overseeing audit deliverables for UBS. Conducted thorough compliance assessments and managed regulatory reporting processes, ensuring alignment with EU and international regulatory standards. Optimized regulatory inquiry workflows, reducing resolution times by 30% and improving response accuracy. Assessed and addressed employee compliance incidents and policy violations, mitigating risks and protecting the bank’s reputation. Managed IB-specific outsourcing, ensuring operational efficiency and adherence to compliance frameworks.

Developed strategic consulting frameworks for entrepreneurs and small business owners, helping them define precise client avatars and map targeted solutions, resulting in a 30% increase in operational efficiency. Designed and implemented marketing systems - such as automated workflows, sales funnels, and targeted materials - resulting in a 40% boost in lead generation. Created comprehensive financial education platforms and courses on personal finance, investing, crypto, and web3, successfully guiding 500+ clients to improve their financial literacy and start investing.

Managed the end-to-end KYC onboarding process for major German corporate clients and their foreign subsidiaries, ensuring strict compliance with the 6th EU AML Directive. Conducted periodic KYC reviews, analyzing clients across risk spectrums and validating compliance with regulatory standards. Created detailed KYC profiles, translating complex group structures into org charts, identifying UBOs, and verifying legal identities. Led product onboarding and offboarding, ensuring seamless integration and compliance, with zero regulatory breaches. Screened sanctions and embargo (S&E) lists, addressing potential matches and ensuring adherence to global compliance standards.

Executed in-depth risk and control assessments, delivering analytical reports that provided actionable intelligence for senior leadership's strategic decision-making. Managed self-identified issues (SIIs), driving timely resolution and ensuring compliance with internal and regulatory standards. Validated audit findings, ensuring thorough accuracy and adherence to regulatory standards, mitigating potential risks. Developed and delivered risk workshops, enhancing awareness and compliance, contributing to a 20% improvement in metrics. Designed and implemented the Conflict of Interest (CoI) and Records Management (RM) frameworks, drafting policies integrated into COO Compliance functions and aligned with sub-divisional compliance requirements to strengthen ethical and operational guidelines.