Customer Support Representative
Customer Support Specialist
Dynamic customer care agent with over 4 years of experience in enhancing customer satisfaction and operational efficiency, particularly in technical support roles. Proven expertise in resolving complex issues and providing exceptional service, consistently exceeding expectations. My experience includes training and supervising staff, fostering a collaborative environment to elevate service standards. I am passionate about leveraging my knowledge in digital assets and emerging technologies to drive sales and enhance customer experiences.
Experience: 4 years
Yearly salary: $32,000
Hourly rate: $20
Nationality: 🇨🇿 Czech Republic
Residency: 🇧🇬 Bulgaria
Experience
Cashier
Kaufland 2024 - 2025
Dynamic customer care agent with a strong focus on improving the processes within the company and providing knowledge to other employees. Responded to customer inquiries with patience and professionalism, ensuring timely resolution of issues. Assisted customers with technical challenges at self-checkout stations, enhancing their shopping experience. Utilized POS systems for processing payments, refunds, and exchanges efficiently. Achieved top sales in charity items during shifts, demonstrating strong sales skills.
Service
Bageterie Boulevard 2021 - 2023
Customer care with one of the highest up sells and cross sells within the company. Training employees on how to provide empathy and professional service. Provided exceptional customer service, consistently surpassing expectations while assisting customers with their inquiries. Designed and executed a comprehensive customer service training program that enhanced service quality by 10%. Mentored and guided junior staff in customer service protocols, significantly improving overall service standards. Facilitated team training sessions to foster a collaborative approach in delivering superior customer experiences.
Skills
analyst
solution
customer-support
english