Project Manager

Coordinated and oversaw various projects from over 7 clients from planning to completion, ensuring alignment with timelines, scope, and budget. Ensured financial performance of all assigned projects by consistently achieving profit margins exceeding company benchmarks through cost optimization and efficient resource allocation. Applied a mix of project management methodologies to optimize delivery and adapt to client-specific needs, reducing turnaround time by 25%. Collaborated with internal teams and stakeholders to streamline workflows and maintain high-performance standards (99.3% quality and 99% client satisfaction). Organized and lead the weekend shift independently for 6 months in the absence of a dedicated coordinator, ensuring uninterrupted client operations and SLA compliance. Tracked KPIs, documented progress, and supported continuous improvement through data-driven planning and client feedback.

Executed delegated management tasks and provided support for team coordination. Supported expert selection, consolidated monthly reports, and ensured adherence to quality standards. Lead and document weekly team meetings to enhance communication. Collaborated with the financial officer for procurement, budget monitoring, and financial management. Cultivated positive stakeholder relationships.

Monitored Performance Dashboard for goal alignment. Analyzed data, identify improvement areas, and implement solutions. Conducted monthly one-to-one meetings with TLs for progress and mentorship. Maintained monthly touchpoints with Vice-Presidents for alignment with broader objectives.

Developed and managed over 15 complex project plans, budgets, and timelines in alignment with organizational objectives. Collaborated with clients to define requirements and ensure successful project execution, ensuring 95% on-time delivery. Applied project management best practices to optimize delivery and efficiency, enhancing team efficiency by 20% and budget variance under 5%. Oversaw multiple projects across various industries, ensuring effective implementation and outcomes.

Coordinated international volunteer projects, ensuring high-quality experiences for participants and partner NGOs. Managed project timelines, supported volunteer onboarding, and resolved issues proactively to maintain program standards.

Provided responsive and professional customer support, resolving issues and ensuring client satisfaction. Collaborated with the team to enhance support processes and improve overall service quality.