Customer Support Representative

WORK EXPERIENCE 

Central Japan Railway Company, Aichi Japan April 2008-July 2023 

・ Station Staff （June 2008- present） 

・ Train Conductor （October 2010 - December 2013） 

・ Train Driver （December 2013 - July 2023） 

・ Human Resource Development Department Leader（September 2018 – July 2023）

T2 WEB Inc, Aug.2023-Oct.2024

・Crypto community management

Organization and facilitation of Web3 community and events
 Social media marketing and communication for local businesses
・Crypto Lounge GOX in Tokyo Management and Operation

 Management and operation of event spaces

 Planning and execution of offline events in Japan

Find Satoshi Lab, Apr.2022- 

・Moderator（Apr.2022-）

Community management on platforms like Discord and LINE

・Ambassador (Apr.2022-)

Public communication of product information via social media

・Customer Support manage in Japan(Nov. 2024- Nov. 2025)

 Bilingual (Japanese/English) customer support, focused on Japanese users

 Coaching and psychological counseling skills refined through corporate training experience

I am seeking a position that involves Japanese-language customer support or community management.

While my spoken English is at a conversational level, I have no issues with written communication as I already have practical experience using English in a professional context.