Social Media Expert

Managed over 100 daily guest check-ins/check-outs, including group bookings, ensuring efficiency and excellent service. Promoted hotel facilities and provided personalized recommendations for entertainment, dining, and transportation. Handled room reservations, guest inquiries, and payment processing with precision and data confidentiality. Prepared and reconciled Night Audit Reports, verifying guest folios and financial records for daily revenue accuracy. Generated daily financial summaries and audit documentation for management review and compliance. Resolved guest concerns through empathetic communication and problem-solving, restoring brand trust in difficult situations. Maintained updated administrative and financial records, ensuring transaction accuracy and reporting integrity.

Supervised front office manpower scheduling and team coordination to ensure smooth daily operations. Handled 30–40 daily reservations via internal systems, OTA platforms, email, WhatsApp, and third-party sources. Monitored and updated room allotments across internal systems, extranets, and official websites in real-time. Resolved 2–3 monthly guest complaints with a focus on service recovery and brand reputation. Verified daily billing instructions and financial transactions for accuracy and compliance. Allocated rooms based on guest preferences, ensuring personalized experiences and smooth arrivals. Managed guest communications, wake-up calls, DND requests, and front desk inquiries with efficiency. Maintained a clean, professional reception area and ensured logbooks were consistently updated and actioned.

Welcomed 50–100 guests daily with enthusiasm and professionalism, ensuring an excellent first impression. Handled 30–40 daily reservations, check-ins, and check-outs using the hotel system with high accuracy. Processed guest billing, deposits, and refunds in compliance with hotel accounting procedures. Resolved special guest requests and offered alternative solutions when needed, enhancing guest satisfaction. Maintained detailed and accurate records for bookings, payments, and guest profiles. Ensured the reception area remained clean, organized, and guest-ready at all times.

Warmly greeted and assisted guests with professional hospitality, ensuring a welcoming first impression. Handled 30–40 daily reservations via phone, email, and booking platforms with high accuracy. Managed check-in/check-out processes using hotel systems, ensuring smooth guest transitions. Maintained up-to-date reservation records and ensured proper data entry and guest history logs. Promoted room packages by understanding current rates, promotions, and availability. Delivered prompt and informed service to address guest inquiries and special requests.