Customer Support Representative

Crypto-native since 2016 and an active trader across digital assets, prediction markets, and futures — I have lived inside exchanges, wallets, and on-chain tooling daily for nearly a decade. I pair that crypto fluency with a career in high-volume, multi-channel customer service (phone, live chat, email, ticketing) and formal cybersecurity training (HackTheBox CPTS & CDSA). I troubleshoot calmly under pressure, write clearly for beginners and power users alike, and understand the security and risk context behind the account, funding, and transaction issues frontline crypto support handles every day.