Customer Support Representative
Customer Support Associate | Cybersecurity Support
Proactive and detail-oriented Support Specialist with strong experience in digital support environments, remote troubleshooting and service delivery. Skilled in live user support, ticketing and technical problem solving while maintaining empathy, clarity and user satisfaction. Known for managing high-volume support queues, resolving complex issues and contributing insights to continuous improvement.
Experience: 2 years
Yearly salary: $22,000
Hourly rate: $15
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Junior Cybersecurity Analyst – Intern
Absa Bank, Johannesburg 2023 - 2025
Delivered daily remote support to 100+ users through ticketing systems (ServiceNow & Jira), maintaining fast response times and strong customer satisfaction. Resolved technical issues across devices, accounts, access, software and network connectivity. Provided clear, empathetic communication to frustrated users, ensuring smooth resolutions and building trust. Documented issues, resolutions, and common user challenges, contributing to internal knowledge bases. Collaborated with cross-functional teams including DevOps and SecOps to resolve escalated problems. Analyzed recurring user issues and contributed suggestions to improve support workflows. Managed onboarding/offboarding tasks including access setup, account configuration and device preparation. Supported secure digital operations by responding to incidents, monitoring alerts and providing user guidance.
Developer
Absa Bank 2023 - 2025
Delivered daily remote support to 100+ users through ticketing systems (ServiceNow & Jira), maintaining fast response times and strong customer satisfaction. Resolved technical issues across devices, accounts, access, software and network connectivity. Provided clear, empathetic communication to frustrated users, ensuring smooth resolutions and building trust. Documented issues, resolutions, and common user challenges, contributing to internal knowledge bases. Collaborated with cross-functional teams including DevOps and SecOps to resolve escalated problems. Analyzed recurring user issues and contributed suggestions to improve support workflows. Managed onboarding/offboarding tasks including access setup, account configuration and device preparation. Supported secure digital operations by responding to incidents, monitoring alerts and providing user guidance.
Skills
customer-support
english