Iām an IT Project Coordinator and IT Support Analyst with over four years of experience driving technology projects and keeping IT operations running smoothly. I excel at coordinating cross-functional teams, managing timelines, tracking risks, and optimizing workflows using tools like Trello and Smartsheet. I bring hands-on experience in IT support, system troubleshooting, and process improvement, and I work comfortably across Agile, Waterfall, and ITIL environments.
Iām highly organized, proactive, and execution-focused, known for bringing clarity and structure to complex, fast-moving initiatives. Iām now pursuing opportunities in IT Project Management, Project Coordination, or IT Operations roles where I can take ownership of projects, improve systems, and deliver measurable impact through efficient, technology-driven solutions.
Experience: 4 years
Yearly salary: $36,000
Hourly rate: $20
Nationality: šµš Philippines
Residency: šµš Philippines
Experience
IT Support Analyst
HCLTech (Centene and P&G Project) 2023 - 2024
Participated in a thorough IT training program for healthcare professionals, markedly increasing user skill by 90%, as well as substantially cutting support tickets by 50%. Oversaw project support duties, including monitoring incident resolution schedules and assuring SLA fulfillment. Collaborate with the team for system upgrades and process improvements, thereby improving resolution timelines. Developed many thorough reporting frameworks in ServiceNow to monitor specific performance metrics.
Project Analyst
Baker & McKenzie 2023 - 2023
Worked closely with stakeholders to establish definite project goals, timelines, and deliverables, guaranteeing things went ahead as expected. A data tracking system was administered carefully to keep projects directly on track, which greatly reduced overdue tasks. Collaborated thoroughly with both QA and development teams to assess plus integrate a new HR system, optimizing multiple processes and improving overall efficiency, in addition to reducing project timelines by approximately two weeks. Helped in training team members thoroughly regarding new HR systems, achieving a 95% adoption rate and additionally increasing team productivity. Making routine reports of progress, updates of status, and presentations for those within the project, executives over it, and participants on the team.
Data Analyst
Veridooh 2021 - 2022
Gathering data from different sources, such as databases, APIs, spreadsheets, and other systems. Creating reports and presentations with conveyance of several analytical results and recommendations to stakeholders. Assessed data to provide useful understandings, allowing for improved decisions on how to allocate supplies. Optimized data tracking systems for timely updates to reduce discrepancies. Created Excel reports to gather certain metrics and present clear understandings to stakeholders, which assisted them in allocating resources effectively.
Project Coordinator
Onlinejobs.ph 2019 - 2021
Managed projects from start to finish, prioritizing tasks and delegating effectively to guarantee consistently smooth delivery. Organized several team meetings and eased those meetings to address a variety of deliverable progress updates and resolve many scheduling conflicts. The implementation of workflow automation tools resulted in projects becoming more efficient. Bridged communication, connected divisions, and kept important parties up-to-date on how the project was progressing. I arranged and led meetings with multiple teams to aid communication, which made working together easier and definitely more effective.
Executive Assistant
Sun Life Financial 2017 - 2019
Assisted executives greatly with projects given to them by doing research, gathering applicable information, and preparing thorough documents and impactful slideshows. Managing email effectively. Organizing folders, labels, or categories for sorting and storing emails according to their content, their importance, or their purpose. Managed executive schedules, setting up meetings and appointments, and arranging travel plans for the most efficient use of time. Helping multidimensional projects through close coordination of many teams and varied resources. This is to guarantee a notably smooth execution.
Skills
