Customer Support Representative
Customer/Technical Support Agent
Good communication skills in Polish (native) and English. Quick learner, focused on details, tech-savvy.
Experience: 7 years
Yearly salary: $24,000
Hourly rate: $15
Nationality: 🇵🇱 Poland
Residency: 🇨🇿 Czech Republic
Experience
Technical Support Agent
Teleperformance Polska Sp. z o.o. 2021 - 2021
Provide technical support by phone for iOS, and MacOS devices, and client services. Log cases in the system, and escalate to proper groups if necessary.
Evaluator and Language Lead for the Polish team
Telus (Freelancer project) 2021 - 2022
Responsible for checking the quality of a task provided from the previous moderation level. Responsible for the quality of other evaluators’ work, providing training and 1 to 1 feedbacks, running meetings, reporting issues to Project Manager or Tech Coordinator, etc.
Customer Service Representative
Transcom Hungary Kft 2017 - 2020
Provide phone technical support for both internal and external UPS customers in Polish and English. Take care of tickets in the system. Perform system maintenance, and software installation, solve some of the tech issues by using a remote desktop, and use system admin rights if necessary.
Small business owner
Consmar PUH 2012 - 2017
Find and negotiate contracts with customers. Organize construction site, provide tasks to foreman. HR, Accounting, etc. for a small company.
Skills
analyst
data-entry
customer-support
english
polish