Customer Support Representative
Customer Support And It Support
Resourceful and highly organized Virtual Assistant with strong experience in administrative support, scheduling, customer service, data entry, document management, and remote operations. Tech-savvy and dependable, with a background in IT support and problem-solving. Adept at managing communication, preparing reports, handling confidential information, and supporting clients with accuracy and professionalism.
Experience: 3 years
Yearly salary: $32,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
IT Support Engineer / Office Assistant
OSA-UMEC Mechanical Services 2021 - 2023
Responded to customer inquiries and drafted emails. Created help articles and FAQs. Maintained digital logs and prepared reports. Develop plans to safeguard computer files against modification, destruction or disclosure. Support network setup and maintenance, ensuring smooth connectivity for 50+ users. Provide technical support. Troubleshooting hardware and software issues for employees and clients.
Network Technician / Support Assistant
54 GENE 2019 - 2021
File Organization. Customer Service (chat, email, phone). Client Relationship Management. Assisted with IT support and administrative tasks. Updated records, issue resolutions. Evaluate current and potential solutions.
Skills
tech-lead
customer-support
english