Community Manager

Prepared accurate reports, financial records, and presentations using Microsoft Office tools. Handled billing inquiries, payment records, and basic account reconciliation while maintaining confidentiality and accuracy. Maintained and updated customer and financial records to support audits and customer requests. Increased operational efficiency through digitized record management. Recognized for accuracy, reliability, and attention to detail in handling customer accounts.

Managed calendars, emails, and correspondence for a team of 10, improving coordination and service efficiency. Receive and respond to customer complaints and inquiries across various touch points. Effectively managed customer expectations by providing 85% first level resolution. Provided customer service and administrative support to staff, parents, and external clients, ensuring timely and professional customer support with expected turnaround time.

Delivered consistent support to students and parents, addressing questions and concerns with professionalism and empathy. Communicated clearly with parents regarding schedules, academic progress, and school policies. Maintained accurate student records, attendance logs, and reports in line with institutional standards. Resolved classroom and parent-related issues using strong interpersonal and conflict-resolution skills. Built strong parent relationships through effective communication and responsiveness. Maintained 100% accuracy in student records and reporting.