Customer Support Representative

Increased community engagement by 45% through interactive campaigns and discussions. Managed and moderated online communities across social platforms including Discord, Telegram, and X. Led a group of 5 mod in developing scalable solutions for community engagement, ensuring alignment with business objectives and regulatory requirements. Organized community events, AMAs, and product update sessions. Responded to community inquiries and resolved issues to maintain a positive environment. Gathered community feedback and shared insights with the product and marketing teams.

Helped grow social media audiences through targeted engagement strategies. Assist costumer support by aid user slove problem encounter in company product. Assisted in managing brand communities and responding to user comments and messages. Tracked community metrics and prepared engagement reports.

Assisted in the design and implementation of systems for small to mid-sized business clients. Collaborated with junior and senior designers to develop system specifications and documentation. Share updates about product releases, events, and announcements. Organize webinars, meetups, AMAs (Ask Me Anything), and hackathons.