Marketer

Community & Marketing Manager

I am a Professional Community and Marketing Manager with 5 years of experience, and 4 years in Customer support. Have known crypto since 2016 by starting trading on exchanges I am an excellent team worker who can take instructions from all levels and build good working relationships with colleagues and the community. I have a fairly wide connection in various Blockchain industries, Web3 Projects and various major Indonesian both Blockchain and non-Blockchain


Experience: 5 years

Yearly salary: $26,000

Hourly rate: $15

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Community & Marketing Manager
LBank Exchange
2022 - 2024
Build relationships with local projects, KOLs, communities, and other potential partners. Manage online community on Telegram and Discord. Conduct online and offline events ( Game, Quiz, AMA,Twitter Space). Build community and boost brand awareness. Manage Social Media Platform. Make a monthly plan and KPI per quarter. Make a Content and Article Translation.
Community Manager
NEM ( XEM COIN) and Symbol
2021 - 2021
Moderate the social platforms, and chat groups ( Telegram and Discord Channel ) and Respond to comments and customer queries in a timely manner. Organize and participate in events to build community and boost brand awareness. Translate Articles and Twitter posts in English into Indonesian. Setup Symbol Node. Identify member's/user needs and help users use specific features. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities. Follow up with members to ensure their technical issues are resolved.
Manager Assistant
Freelance
2021 - 2021
Building followers and engagement on Instagram and reply DM and comments. Post-Insta Story. Make a schedule for Instagram posts on the Sprout Social App and Later App. Making plans and sharing tasks in Confluence. Data entry (upload images, put prices, etc. on the Kayana web application). Create a giveaway event on Instagram. Monitoring customer complaints on social media and reach out to provide assistance.
Community Moderator
Lyra Pay
2020 - 2021
Moderating members and building a Telegram community. Responding to comments and customer queries in a timely manner. Sharing updates and information from team devs.
Community Manager
Vodi X
2019 - 2019
Arrange a campaign on the Bitcointalk platform to introduce and promote Vodi x. Managing members and building the community on Telegram. Checking campaign results to make sure each eligible member gets a reward. Interaction with Members on Social Media across.
Customer Service
Mainstuff ( Lintas Negara - Import Company )
2018 - 2022
Resolving customer issues, billing, and handling product questions via chat. Resolving customer service inquiries and issues. Promoting or selling products and services. Handling customer inquiries on products, services, and issues via all customer channels (Marketplace platform or via WhatsApp).

Skills

marketing
english
indonesian