Operations Expert

Led Agile delivery of complex, production-grade Web3 systems, including smart contracts securing up to $8B in TVL. Owned end-to-end delivery across engineering and QA, acting as the primary interface between clients and delivery teams. Managed client expectations around scope, timelines, and risk, translating technical constraints into clear delivery decisions. Ran sprint planning, backlog prioritisation, and release coordination in high-pressure environments where failure tolerance was low. Worked closely with engineering leadership to manage trade-offs between speed, quality, and technical debt.

Ran day-to-day operations across delivery, finance, and people as the company scaled in complexity. Designed and implemented the company’s core operating systems, including planning cadence, resourcing models, and execution governance. Surfaced financial and delivery blind spots, creating the foundation for later financial stabilisation and turnaround. Partnered with leadership on capital allocation, budgeting, and prioritisation decisions across competing initiatives. Partnered closely with the CEO and CTO to translate strategy into executable quarterly plans with clear ownership and fallback paths. Built PM and delivery leadership capability, improving execution quality, decision confidence, and delivery consistency. Strengthened client delivery through clearer scope control, communication standards, and escalation paths.

Operated as an execution and operations lead, managing delivery teams while sitting at the leadership table on company-wide planning and prioritisation. Owned delivery across multiple concurrent projects, including team management, resourcing, and execution quality. Partnered directly with leadership on strategic and operational decisions, balancing commercial goals with delivery constraints. Acted as the primary client lead for high-profile organisations including NASCAR, YPO, JT Daugherty Racing Group, and ACN. Managed senior stakeholders and delivery risk across high-visibility engagements.

Managed end-to-end implementation of digital solutions for mid-market and enterprise clients. Coordinated technical and business teams to ensure alignment on requirements and timelines. Owned post-implementation support processes and client training programmes.