Analyst

Direct management and professional development of a multidisciplinary team consisting of 11 Level 1 employees across IT, Telecom, Products, NOC, and SOC departments. Responsible for 24/7 monitoring of critical company and client assets, utilizing tools such as Zabbix and Grafana to ensure high availability and minimizing service downtime. Coordination of first-line response to security incidents, focusing on early vulnerability detection, data leak prevention, and strict adherence to cybersecurity policies. Development of comprehensive management dashboards and reports for performance and infrastructure health analysis, delivering essential data for strategic decision-making with senior leadership. Implementation of standardized workflows and support protocols that enhanced initial response efficiency and threat triaging within the SOC environment.

Managed the company’s entire technological infrastructure, ensuring high availability and the proper functioning of all network assets and servers. Executed penetration tests and vulnerability assessments on internal assets to proactively identify and mitigate security risks. Prepared detailed incident response reports for security breaches, performing computer forensics and data analysis for root cause investigations. Provided advanced management of the Microsoft and Security ecosystem, including Active Directory (AD), DNS, GPOs, WSUS, Firewall, Antivirus, and SIEM monitoring systems. Developed custom scripts in Python, PowerShell, and Bash to automate repetitive tasks, significantly increasing the team’s operational efficiency. Acted as technical lead in the deployment of new systems and tools focused on the continuous improvement of daily IT operations.

Provided specialized technical support across multiple Fleury Group units, ensuring maximum availability of systems and equipment within a mission-critical healthcare environment. Executed network point relocations and performed preventive and corrective maintenance of cable and connectivity infrastructure across various sites. Responsible for formatting, configuring, and deploying workstations, including Active Directory (AD) integration and peripheral maintenance. Performed technical hardware maintenance for computers and printers, ensuring the full operational continuity of local business units. Prepared detailed service reports and managed inventory control, ensuring strict compliance with internal processes and standards.

Responsible for the configuration, deployment, and comprehensive management of network infrastructure and structured cabling, ensuring local connectivity stability. Managed servers in Windows Server and Linux environments, performing maintenance, updates, and optimization of network services. Implemented and managed user access control policies, ensuring data integrity and compliance with security permissions.