Customer Support Representative

Respond timely and professionally to inquiries from applicants, examinees, and another key audiences • Handled 50+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention. • Conduct thorough research and follow up on requests as needed. • Respond to emails at earliest time to make sure client was satisfied with responses • Utilized CRM software to track customer interactions and follow-up.

Responded to customer inquiries via phone, email, and chat in a timely and professional manner. • Identified and escalate priority issues, directing customers to appropriate departments or resources. • Collaborated with team members and other departments to improve overall customer experience. • Provided customer service support for inbound and outbound calls. • Utilized CRM software to track customer interactions and follow-up. • Handled confidential customer information with discretion.

Handled 100+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention. • Championed customer advocacy initiatives, representing the voice of the customer in internal discussions to drive improvements in products and services." • Oversaw the maintenance and updating of computers and other electronic devices, maintaining 100% operational efficiency and minimizing downtime. • Navigated challenging conversations with ease, utilizing active listening and problem- solving skills to turn dissatisfaction into loyalty." • Served as a mentor to new hires, sharin