Customer Support Representative
It Infrastructure Specialist | Web3 Operations & Support
Versatile IT Professional and Infrastructure Technician with over 15 years of experience in hardware diagnostics, networking, and system integration. A seasoned entrepreneur with a deep background in hardware retail and technical troubleshooting. Currently pivoting into the Web3 ecosystem, leveraging a strong foundation in IT support and decentralized technologies to excel in Web3 Customer Support, Project Management, and Infrastructure Engineering roles.
Experience: 1 year
Yearly salary: $48,000
Hourly rate: $25
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Technology Development & Documentation
HIPKI Sukoharjo 2017 - 2021
Led digital transformation and documentation initiatives for a professional association, streamlining technological adoption among members.
Academic Instructor (Part-Time)
ABA St. Pignatelli Surakarta 2013 - 2022
Educated students on information technology fundamentals and professional system usage.
Technical Consultant (Part-Time)
ATWarga Surakarta, CNJ Solo, STIM Surakarta 2007 - 2022
Provide critical infrastructure support and maintenance for institutional network systems. Ensure 99.9% uptime for hardware and intranet services through proactive monitoring and rapid troubleshooting.
Skills
analyst
infrastructure
project-manager
system-engineer
customer-support
english
indonesian
javanese